Support

Delete your Lulnara account and data

You can request deletion either in the Lulnara app or by email. You do not need to reinstall the app to use the email route.

Delete in the app

1. Open Settings.
2. Scroll to Danger Zone and choose Delete User Account.
3. Review the warning and confirm deletion. Email-and-password accounts must also enter their password.

Request deletion without the app

Email privacy@lulnara.com from the address used for your Lulnara account. Use the subject Lulnara account deletion request. If you cannot email from that address, tell us which address is on the account and we will provide another ownership-verification step. Do not send a password, child health information or identity documents unless we specifically explain why they are needed.

What the request covers

A verified account-deletion request covers the Lulnara account and associated data, including profile and family-space information, care logs and notes, uploaded family media, AI chat history, notification tokens, preferences, sharing relationships and the Lulnara copy of subscription status. It does not delete copies that you previously exported or shared outside Lulnara.

When account deletion succeeds, the core account and its cascading records are removed from the active Lulnara database. A safety check may block in-app deletion; if you see an error, contact us at privacy@lulnara.com. Uploaded media and account-linked copies held by service providers can require separate processing. Acceptance of a request does not mean those external stages, content-delivery caches or backup expiry are complete. A retained cleanup request is not confirmation that a provider has completed deletion.

Some limited audit, security, fraud-prevention, transaction, deletion and legal-compliance records may be retained in minimised or hashed form where they are still required. Deleted data may also remain temporarily in encrypted backup or disaster-recovery copies until those copies rotate out. We will explain any known retention that applies to your request.

Before you delete

• Export anything you want to keep before starting deletion.
• Deleting the account does not cancel an Apple App Store or Google Play subscription. Cancel it separately in the store where you purchased it.
• Account deletion is permanent and cannot be undone.

لحذف حساب لولنارا وبياناته من دون استخدام التطبيق، أرسل طلبًا من البريد المرتبط بحسابك إلى privacy@lulnara.com. يمكنك أيضًا فتح الإعدادات داخل التطبيق، ثم الانتقال إلى منطقة الخطر واختيار حذف حساب المستخدم. عند نجاح حذف الحساب، تُحذف بياناته الأساسية من قاعدة بيانات الخدمة النشطة. إذا ظهر خطأ، فتواصل معنا عبر البريد المذكور. قد تتطلب الوسائط والنسخ لدى مزودي الخدمات والنسخ الاحتياطية مراحل منفصلة؛ واستلام الطلب لا يعني اكتمال هذه المراحل. لا ترسل كلمة المرور أو معلومات صحية عن الطفل عبر البريد الإلكتروني.