Terms and Conditions

1. Who we are

Lulnara is provided by Praelion Health LTD, a company registered in England and Wales with company number 17209225. Our registered office is First Floor, Swan Building, 20 Swan Street, Manchester, M4 5JW, United Kingdom.

In these terms, Praelion, we, us and our mean Praelion Health LTD. You means the person who accesses or uses Lulnara, including any parent, guardian, caregiver or invited family member.

2. Agreement to these terms

By creating an account, accessing Lulnara, accepting these terms in the app, joining an early access programme or continuing to use Lulnara after a notified update, you agree to these terms. If you do not agree, you must not use Lulnara.

If you use Lulnara on behalf of a family, child, household or care arrangement, you confirm that you have authority to do so and that you will use the service in the best interests of any child whose information is entered.

These terms apply to the mobile app, website, account services, early access, support channels, subscriptions, exports, notifications, widgets, Apple Watch features and any other Lulnara product surface that links to them.

3. The service

Lulnara helps families record, organise and share day-to-day care information. Depending on the version available to you, features may include child profiles, feeds, sleep, nappies, growth, symptoms, medication notes, appointments, vaccinations, milestones, caregiver sharing, handoff notes, reminders, reports, data exports, widgets, Apple Watch support, voice logging, sleep predictions and AI-assisted summaries or chat.

We may improve, remove or change features where reasonably necessary to maintain, secure, develop or operate Lulnara, reflect legal or technical requirements, support app-store rules, or adjust our subscription model. If a material change significantly affects a paid subscription, we will provide notice where reasonably practicable.

Lulnara is not intended to be the sole copy of important family, medical, childcare, legal or safeguarding records. You should keep separate copies of essential records where loss of access would cause harm.

4. Health, safety and emergency limits

Lulnara is a record-keeping and wellness support tool. It is not a regulated medical device, clinical decision-support system, emergency service, diagnostic tool, treatment tool, medication adviser, vaccination adviser or substitute for professional healthcare advice.

You must seek advice from a qualified healthcare professional for medical concerns, urgent symptoms, diagnosis, treatment, medication decisions, vaccination decisions, growth concerns, safeguarding issues or any situation where a child or adult may be at risk. If you believe someone may be in danger or needs urgent medical care, contact the appropriate emergency services immediately.

Lulnara may help organise information for a clinician, caregiver or family member, but you are responsible for checking records, outputs, summaries and exports before relying on them or sharing them.

5. Eligibility, accounts and authority

To use Lulnara, you must:

• be at least 13 years old and, if under 18, use Lulnara only with appropriate parent or guardian involvement and legal authority;
• have parental responsibility, guardian status, legal authority or clear permission to enter and manage information about any child whose profile you create or access;
• provide accurate account information and keep it up to date;
• keep your login details, devices and biometric access settings secure; and
• use Lulnara only for lawful personal, family or authorised caregiving purposes.

You are responsible for activity through your account unless caused by our breach of these terms or our failure to use reasonable care and skill. Tell us promptly if you suspect unauthorised access, loss of a device, misuse of a caregiver account or any security incident affecting your use of Lulnara.

6. Family and caregiver sharing

Lulnara may allow you to invite other people to view, add, edit or manage information in a family space. You must only invite people you trust and who have a legitimate caregiving or family reason to access the relevant child profile.

You are responsible for managing invitations, permissions and removals. Invited users must use shared information only for the care-related purpose for which access was granted and must respect the privacy, safety and dignity of the child and family.

If a family dispute, court order, safeguarding concern or authority challenge affects access to a profile, contact us. We may restrict or suspend access while we review the issue, but we cannot act as a court, mediator, safeguarding authority or legal adviser.

7. Your content and licence to us

You retain ownership of information, notes, images, audio, documents and other content you submit to Lulnara. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display, format, transcribe, analyse and adapt that content only to the extent reasonably necessary to provide, secure, support, operate, maintain and improve Lulnara.

You must not upload or submit content that is unlawful, abusive, invasive of another person's privacy, misleading, infringing, malicious, unsafe, not yours to share, or entered in breach of a legal duty, court order, safeguarding restriction or confidentiality obligation.

You are responsible for the accuracy and legality of the content you enter. We may remove, restrict or refuse to process content where we reasonably believe it breaches these terms, creates risk, violates law or interferes with the service.

8. AI, voice, automation and predictions

Lulnara may use artificial intelligence or automated processing to transcribe speech, extract routine logs, organise records, draft summaries, suggest patterns, predict sleep windows, generate insights, answer general parenting questions or provide text-to-speech. These features are assistive tools only.

AI output may be incomplete, inaccurate, outdated, biased or inappropriate for your circumstances. You must review AI output before using, sharing or relying on it. We do not guarantee that AI-generated content will identify risks, detect emergencies, interpret health information correctly, reflect current clinical best practice or be suitable for your child.

You must not use AI output as medical advice, diagnosis, treatment instruction, medication guidance, vaccination guidance, safeguarding assessment, emergency triage or replacement for professional judgment.

The current launch guardrails block AI voice extraction for medication, vaccination, symptom, diagnosis, treatment and emergency records. You must enter those records manually and check them before relying on them.

Personalised AI features require consent where the app asks for it. If you withdraw or decline AI consent, some AI, voice, prediction or insight features may be unavailable.

9. Acceptable use

You must not:

• use Lulnara unlawfully or fraudulently;
• attempt to access accounts, profiles, data, systems or features without permission;
• scrape, crawl, reverse engineer, decompile, interfere with or overload the service except where the law expressly allows it;
• bypass security, rate limits, subscriptions or access controls;
• upload malware, harmful code, spam or content designed to disrupt the service;
• use Lulnara to make automated decisions about another person without an appropriate lawful basis;
• use Lulnara for commercial childcare, clinical, legal, safeguarding or regulated professional purposes unless we have agreed this in writing; or
• use Lulnara in a way that could harm a child, family member, caregiver, Praelion, a provider or another user.

10. Early access, subscriptions and payments

Lulnara may be made available through early access programmes or staged launches before public release. Early features may be incomplete, changed, paused, reset or withdrawn, and you should not rely on early access availability for essential records.

If we offer paid plans, prices, features, renewal terms, trials and cancellation routes will be shown before purchase. Payments may be handled by Apple, Google, RevenueCat, Stripe or another authorised payment provider. Their terms may also apply to billing, renewals, refunds, tax, cancellation mechanics and subscription management.

Unless the purchase screen says otherwise, subscriptions renew automatically until cancelled. You can manage app-store subscriptions through the relevant app-store account settings. Deleting the app or your Lulnara account may not cancel an app-store subscription; you must cancel through the store where required.

Nothing in these terms affects any statutory cancellation, refund, quality, repair, replacement or consumer rights that apply to you.

11. App stores and platform terms

If you download Lulnara from the Apple App Store, Google Play, or another app platform, the platform's terms also apply. For Apple users, where we have not provided a separate custom end-user licence through App Store Connect, Apple's standard licensed application end-user licence agreement applies in addition to these terms.

App platforms are not responsible for providing Lulnara support, maintenance or warranty beyond what their own terms or mandatory law require.

12. Exports, reports and sharing outside Lulnara

Lulnara may allow you to export account data, create doctor-visit PDFs, email summaries, share reports, copy records or share content outside the app. Exports may contain sensitive child and family health information. You are responsible for checking, protecting and lawfully sharing exported files once they leave Lulnara.

We are not responsible for how recipients use information you choose to export or share, except where the law says otherwise.

13. Intellectual property

Lulnara, including its software, design, text, graphics, logos, trademarks, product names, user interface, models, prompts, workflows and other materials, is owned by Praelion or its licensors and is protected by intellectual property laws.

Subject to your compliance with these terms, we grant you a personal, limited, revocable, non-transferable and non-exclusive right to use Lulnara for its intended purpose. You may not copy, sell, rent, sublicense, distribute or create derivative works from Lulnara except where expressly permitted by law or by us in writing.

14. Third-party services

Lulnara may depend on third-party services for hosting, authentication, analytics, crash reporting, media storage, notifications, payments, email, AI processing, app distribution and other operational needs. We are responsible for using reasonable care in selecting providers for Lulnara, but third-party products, app stores and payment services may also have their own legal terms and privacy notices.

15. Availability, backups and changes

We aim to keep Lulnara reliable, but we do not guarantee uninterrupted availability. Maintenance, updates, outages, network issues, security work, third-party failures, app-store review delays or events outside our reasonable control may affect the service.

We may suspend, restrict or change Lulnara where reasonably needed to protect users, children, families, the service, our providers or our legal obligations.

16. Suspension, termination and deletion

You may stop using Lulnara at any time and may request account deletion as described in our Privacy Policy. We may suspend or end access if you materially breach these terms, create security or safety risks, misuse the service, fail to pay applicable charges, infringe rights, or where we are legally required to do so.

When your account ends, your right to use Lulnara stops. Some provisions continue after termination, including those about ownership, health and AI limits, disclaimers, liability, governing law, privacy, exported data and any unpaid amounts.

17. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your non-excludable statutory rights.

We are responsible for providing Lulnara with reasonable care and skill. Subject to the paragraph above, Lulnara is provided for personal and family use. We are not responsible for business losses, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or indirect or consequential losses.

We are not responsible for harm caused by medical decisions, emergency decisions, safeguarding decisions, childcare decisions or medication decisions made in reliance on Lulnara instead of appropriate professional advice. We are not responsible for content entered by users or for actions taken by people you invite, except where the law says otherwise.

For free services, our total liability to you is limited to GBP 100. For paid services, our total liability is limited to the greater of GBP 100 and the amount you paid for Lulnara in the 12 months before the event giving rise to the claim, unless the law requires a higher amount.

18. Your responsibility to us

You are responsible for losses we suffer that arise from your unlawful use of Lulnara, your material breach of these terms, your infringement of another person's rights, or content you submit without the necessary rights or authority. This does not require you to compensate us for losses caused by our own breach, fault or negligence.

19. Privacy

Our Privacy Policy explains how we collect, use, share, retain and protect personal data in connection with Lulnara. It forms part of the context in which these terms operate, but it is not itself a contract for the sale of services.

20. Changes to these terms

We may update these terms from time to time. If a change is material, we will take reasonable steps to notify you, such as by email, in-app notice or prominent website notice. The updated date above will show when the current version took effect.

If you do not agree to updated terms, you should stop using Lulnara before they take effect. Continued use after the effective date means you accept the updated terms, unless mandatory law gives you a different right.

21. General legal terms

These terms, together with any purchase terms shown at checkout and policies expressly incorporated by reference, form the agreement between you and us for Lulnara. If any part is found invalid, the rest remains in effect. Our failure to enforce a term does not waive our right to enforce it later.

You may not transfer your rights or obligations under these terms without our written permission. We may transfer our rights or obligations to another organisation if this does not materially reduce your rights.

22. Governing law and disputes

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland, Northern Ireland or another country where mandatory consumer rules give you local rights, you may also have the right to bring proceedings there.